Privacy Policy

Top Coat Epoxy Customs LLC ("Top Coat," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to our website topcoatepoxycustoms.com and to inquiries you send us through the website, social media, or online advertising (including Facebook and Instagram lead forms).

Information we collect

We only collect information you choose to give us, or basic data your browser shares automatically. This may include:

• Contact details you submit — your name, phone number, email address, and city or ZIP code.
• Project details you tell us — such as the type of surface you want coated and your timeframe.
• Messages you send us through our website form, our AI assistant, chat, email, or social media.
• Basic technical data — such as IP address, device and browser type, and pages viewed, collected through standard website analytics and advertising tools.

How we use your information

• To respond to your request and provide a free quote or estimate.
• To schedule and carry out flooring work you request.
• To follow up about your project and answer your questions.
• To improve our website and services.
• To measure and improve our advertising.

How we share your information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that help us operate — for example our website host, email provider, and advertising and analytics platforms (such as Meta/Facebook and Google).
• Legal authorities if required by law or to protect our rights.

Advertising and lead forms

If you submit an inquiry through a Facebook or Instagram lead form, Meta collects that information and shares it with us so we can contact you. Meta's handling of your data is governed by the Meta Privacy Policy. We use your details only to respond to your request.

Cookies & tracking

Our website may use cookies and similar technologies (including advertising pixels) to understand site usage and measure ad performance. You can control cookies through your browser settings. Turning off cookies may affect some site features.

Google Ads conversion measurement

We use Google Ads to measure the effectiveness of our advertising, including a feature called enhanced conversions. When you submit our quote form, a securely hashed (irreversible) version of the email address or phone number you provide may be sent to Google solely to help match your inquiry to an ad interaction and measure conversions. This data is hashed on your device before it is sent, is not used to identify you publicly, and is handled in accordance with the Google Privacy Policy.

Text messages & calls

By giving us your phone number, you agree that we may call or text you about your inquiry and your project. Message and data rates may apply. You can ask us to stop contacting you at any time.

Your choices

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing robbie@topcoatepoxycustoms.com or calling (781) 530-8440.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised.

Contact us

Top Coat Epoxy Customs LLC
Serving Sebastian, Palm Bay, Melbourne & the Space Coast, FL
Phone: (781) 530-8440
Email: robbie@topcoatepoxycustoms.com

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